Provo Power utilizes 3-1-1 Customer Service for all utility billing services (payments, new service, change of name, etc.) Please call or visit the Customer Service Office located at 351 West Center Street (801)852-6000. 

Please be aware that due to a recent conversion to a new billing system Provo City Customer Service is asking that our customers please be patient and accept our apologies for any confusion or inconveniences you might experience as we work through this transition.  With the new system, we will be able to serve you better and more efficiently than ever before!

Please refer to the phone numbers below that corresponds with the type of service call needed.

Electric Rate Schedules

These Rate Schedules define each electrical rate structure including residential, commercial, and industrial customers, in addition to security lighting fees and others. The rate schedules are reviewed on an annual basis with the emphasis on keeping the rates as low as possible but still covering the power costs associated. Each schedule below has the updated rates as it pertains to each customer.

• 2020/2021 Rate Summary & Billing Codes
• Rate Schedule No. 01
• Rate Schedule No. 01.1
• Schedule Number 2
• Schedule Number 3
• Schedule Number 4
• Schedule Number 6
• Schedule Number 7
• Rate Schedule No. 8
• Schedule Number 10
• Schedule Number 11
• Schedule Number 12
• Schedule Number 20
• Schedule Number 21
• Schedule Number 22
• Net Metering Rate Summary
• Troubleshooting a High Utility Bill