All utility billing services for Provo (electricity, water, wastewater, garbage, etc.) are handled by

3-1-1 Customer Service, located at 445 West Center Street.

Please refer to the phone numbers below that correspond with the type of service call needed.

Electric Rate Schedules

These Rate Schedules define each electrical rate structure including residential, commercial, and industrial customers, in addition to security lighting fees and others. The rate schedules are reviewed on an annual basis with an emphasis on keeping the rates as low as possible but still covering the power costs associated. Each schedule below has the updated rates as it pertains to each customer.

• 2023 Rate Summary & Billing Codes
• Rate Schedule No. 1
• Rate Schedule No. 1.1
• Rate Schedule No. 2
• Schedule Number 3
• Schedule Number 3.1
• Schedule Number 4
• Schedule Number 6
• Schedule Number 7
• Schedule Number 8
• Schedule Number 10
• Schedule Number 11
• Schedule Number 12
• Rate Schedule No. 13
• Schedule Number 20
• Schedule Number 21
• Schedule Number 22
• Schedule Number 22.1
• Net Metering Rate Summary
• Troubleshooting a High Utility Bill