Accounts & Customer Service


Provo Power utilizes 3-1-1 Customer Service for all utility billing services (payments, new service, change of name, etc.) Please call or visit the Customer Service Office located at 351 West Center Street (801)852-6000. 

Please be aware that due to a recent conversion to a new billing system Provo City Customer Service is asking that our customers please be patient and accept our apologies for any confusion or inconveniences you might experience as we work through this transition.  With the new system, we will be able to serve you better and more efficiently than ever before!


Please refer to the phone numbers below that corresponds with the type of service call needed.utility accounts

Type of Service

Number to Call

Utility Account Management  
Connect/Disconnect (set up or change utility account name) 801-852-6000 or 3-1-1
Bill Inquiry/Payment 801-852-6000 or 3-1-1
Report an issue (trees in power lines, low hanging wires, power outages, etc.) 801-852-6000 or 3-1-1
Electrical Engineering  
Residential & Commercial Construction Planning 801-852-6852

Electric Rate Schedules

These Rate Schedules define each electrical rate structure including residential, commercial, and industrial customers, in addition to security lighting fees and others. The rate schedules are reviewed on an annual basis with the emphasis on keeping the rates as low as possible but still covering the power costs associated. Each schedule below has the updated rates as it pertains to each customer.

Utility Bills

To set up your utilities, please contact 3-1-1 Customer service by calling 801-852-6000 or by dialing 3-1-1, or visit 351 West Center Street Provo, Utah 84601.

If you send your payment in the mail or have a payment service do so, please make sure to check the remittance address.  All utility payments must be sent to:

351 West Center Street
Provo, Utah 84601

We will not be held responsible for power shut-off due to late payments if they are not sent to the correct address.


Online Utility Bill Payments









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Pay your bill online! You can also register to receive e-statements and set up recurring payments.


Bill Pay


Troubleshooting a High Utility Bill


High Bill_




Privacy Policy © 2015 Provo City Power. All rights reserved

Utility Accounts & Billing:


(801) 852-6000

351 West Center Street

Provo, UT 84601

Electrical Engineering: