Customer Service

Customer Service copy

Provo Power utilizes Provo City 311 Customer Service for all utility billing and account management. Customer Service is located at 351 West Center Street.

Please refer to the phone numbers below that corresponds with the type of service call needed.

Type of Service

Number to Call

Utility Account Management
Connect/Disconnect 801-852-6000 or 3-1-1
Bill Inquiry/Payment 801-852-6000 or 3-1-1
Report an issue (trees in power lines, low hanging wires, power outages, etc.) 801-852-6000 or 3-1-1
Electrical Engineering
Residential & Commercial Construction Planning 801-852-6852


Electric Rate Schedules

These Rate Schedules define each electrical rate structure including residential, commercial and industrial customers, in addition to security lighting fees and others. The rate schedules are reviewed on an annual basis with the emphasis on keeping the rates as low as possible but still covering the power costs associated. Each schedule below has the updated rates as it pertains to each customer.

Online Utility Bill Payments

Pay your bill online! You can also register to receive e-statements and set up recurring payments.


Bill Pay


Mail Utility Bill Payments

If you send your payment in the mail or have a payment service do so, please make sure to check the remittance address.  All utility payments must be sent to:

351 West Center Street
Provo, Utah 84601

We will not be held responsible for power shut-off due to late payments if they are not sent to the correct address.




Privacy Policy © 2015 Provo City Power. All rights reserved

Provo Power

251 West 800 North

Provo, UT 84601


Utility Accounts & Billing:

(801) 852-6000

351 West Center Street

Provo, UT 84601


Electrical Engineering: