Accounts & Customer Service


All utility billing services for Provo (electricity, water, wastewater, garbage, etc.) are handled by

3-1-1 Customer Service, located at 445 West Center Street.

Please refer to the phone numbers below that correspond with the type of service call needed.

Type of Service

Number to Call

Utility Account Management  
Connect/Disconnect (set up or change utility account name) 801-852-6000 or 3-1-1
Bill Inquiry/Payment 801-852-6000 or 3-1-1
Report an issue (trees in power lines, low-hanging wires, power outages, etc.) 801-852-6000 or 3-1-1
Electrical Engineering  
Residential & Commercial Construction Planning 801-852-6852

Electric Rate Schedules

These Rate Schedules define each electrical rate structure including residential, commercial, and industrial customers, in addition to security lighting fees and others. The rate schedules are reviewed on an annual basis with an emphasis on keeping the rates as low as possible but still covering the power costs associated. Each schedule below has the updated rates as it pertains to each customer.

Utility Bills

To set up your utilities, please contact 3-1-1 Customer service by calling 801-852-6000 or by dialing 3-1-1, or visit 445 West Center Street Provo, Utah 84601.

If you send your payment in the mail or have a payment service do so, please make sure to check the remittance address.  All utility payments must be sent to:

445 West Center Street
Provo, Utah 84601

We will not be held responsible for power shut-off due to late payments if they are not sent to the correct address.


Online Utility Bill Payments









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Pay your bill online! You can also register to receive e-statements and set up recurring payments.


Bill Pay


Troubleshooting a High Utility Bill


High Bill_




Privacy Policy © 2015 Provo City Power. All rights reserved

Utility Accounts & Billing:


3-1-1 OR GO TO


(801) 852-6000

351 West Center Street

Provo, UT 84601

Electrical Engineering: