Accounts & Customer Service
All utility billing services for Provo (electricity, water, wastewater, garbage, etc.) are handled by
3-1-1 Customer Service, located at 445 West Center Street.
Please refer to the phone numbers below that correspond with the type of service call needed.
Type of Service
Number to Call
|Utility Account Management|
|Connect/Disconnect (set up or change utility account name)||801-852-6000 or 3-1-1|
|Bill Inquiry/Payment||801-852-6000 or 3-1-1|
|Report an issue (trees in power lines, low-hanging wires, power outages, etc.)||801-852-6000 or 3-1-1|
|Residential & Commercial Construction Planning||801-852-6852|
Electric Rate Schedules
These Rate Schedules define each electrical rate structure including residential, commercial, and industrial customers, in addition to security lighting fees and others. The rate schedules are reviewed on an annual basis with the emphasis on keeping the rates as low as possible but still covering the power costs associated. Each schedule below has the updated rates as it pertains to each customer.
- 2022 Rate Summary & Billing Codes
- Rate Schedule No. 01
- Rate Schedule No. 01.1
- Schedule Number 2
- Schedule Number 3
- Schedule Number 3.1
- Schedule Number 4
- Schedule Number 6
- Schedule Number 7
- Schedule Number 8
- Schedule Number 10
- Schedule Number 11
- Schedule Number 12
- Rate Schedule No. 13
- Schedule Number 20
- Schedule Number 21
- Schedule Number 22
- Schedule Number 22.1
- Net Metering Rate Summary
- Troubleshooting a High Utility Bill
To set up your utilities, please contact 3-1-1 Customer service by calling 801-852-6000 or by dialing 3-1-1, or visit 445 West Center Street Provo, Utah 84601.
If you send your payment in the mail or have a payment service do so, please make sure to check the remittance address. All utility payments must be sent to:
445 West Center Street
Provo, Utah 84601
We will not be held responsible for power shut-off due to late payments if they are not sent to the correct address.
Online Utility Bill Payments
Pay your bill online! You can also register to receive e-statements and set up recurring payments.
Troubleshooting a High Utility Bill